At the end of December 2006, CNSC successfully completed our “Telecommunications Consumer Protection Program”. For the past three and a half years, our center assisted over 1,000 Bay Area residents on resolving their telecommunication service issues. Due to language barriers, many clients had trouble understanding their telephone bill, and/or had difficulty communicating with their telephone service company. Currently, the program ended due to a shortage of funding. Our center hopes to bring back this helpful service in the future when we have the sufficient funding for the program. For the moment, all telecommunication complaints such as services and/or billing issues should be filed with the California Public Utilities Commission.

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Beginning from July 2003, Chinese Newcomers Service Center became one of the grandees of the Telecommunications Consumer Protection Program. California Consumer Protection Foundation administrated this program. The purpose of this program was mainly providing assistance to the victims of telecommunication frauds. If you’re suffering from telecommunication frauds and have trouble to communicate with your telecommunication service carrier, please contact us and we can assist you to solve the problem.