Tax Tips: Every taxpayer has the right to quality service from the IRS
All taxpayers have the right to quality service. This is one of 10 core rights within the Taxpayer Bill of Rights. Let's define what this means for taxpayers.
Right to quality service
Taxpayers have the right to:
• Receive prompt, courteous and professional assistance from the IRS
• Be spoken to in a way they can easily understand
• Receive clear and easily understandable communications from the IRS
• Speak to a supervisor about inadequate service
What taxpayers can expect
When taxpayers interact with the IRS, they can expect IRS representatives to:
• Listen objectively. They will consider all relevant information prior to giving the taxpayer an answer.
• Answer questions promptly, accurately and thoroughly
• Give the taxpayer information on recourse options and applicable appeal rights
• Treat people with courtesy
• Generally, only contact taxpayers between 8 a.m. and 9 p.m.
• Provide the taxpayer with information about how to get help from the Taxpayer Advocate Service in all statutory notices of deficiency
• Provide information about options for legal help if someone is eligible for assistance from a Low-Income Taxpayer Clinic
IRS representatives will not:
• Contact the taxpayer's employer if they know the employer doesn't allow such contact
• Make aggressive phone calls that threaten arrest or prison time
Taxpayers can find answers to most tax questions on IRS.gov. Taxpayers can also contact the IRS directly by calling the number on the top right corner of all notices and letters.
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Tax Tips: Here are ways to check the status of a tax refund
Taxpayers who filed their federal tax returns and are owed a refund may be wondering about the status. There are several options for people to check.
A new feature in Individual Online Account lets taxpayers opt in to receive email notifications when there’s an update to their refund status. Taxpayers still have the option to check their refund status without signing in with Where’s my Refund?
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